Call: 020 7385 9772

Freedom of Information Act 2000

General Guide

Welcome to our Guide for Information for Aristone Optical (UK) Limited ("Aristone Optical") as required by the Freedom of Information Act 2000.


This is a complete guide to the information routinely made available to the public by Aristone Optical. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.

How much does it cost?

The publications are free unless otherwise indicated.

How is the information made available?

The information within each Class is available in hard copy from:

The Customer Services Manager
Aristone Optical (UK) Limited
356 North End Rd, London SW6 1LY
Or it can be printed from

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.

Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on opticians' and optometrists' practices to respond to requests about the NHS related information that it holds, and a right of access to that information has been established in law.
These rights are subject to some exemptions that have to be taken into consideration before releasing information.
In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

The Customer Services Manager
Aristone Optical (UK) Limited
356 North End Rd, London SW6 1LY
Classes of Information

All NHS information at Aristone Optical is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This guide has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

1) Who we are

Aristone Optical (UK) Limited is the operating company for 2 optical retail stores in london. Details of the opticians and optometrists employed in our stores can be obtained by contacting that store directly. Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel.: 0207 580 3898. Company Registration number XXXXXXX

2) Our services

All Aristone Optical stores provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. Appointments for eye tests can be booked over the phone, by dropping into the stores, or on our website Opening times can vary between locations, so please call to confirm.

3) Financial and funding information

For every eye test performed on behalf of the NHS the opticians practice receives a set fee. This includes a contribution towards optometrists and staff salaries, equipment costs and other store overheads. If you are not eligible for the NHS eye test, please contact your local store for details of our current charges and offers. Further information about Aristone Optical (rather than about the opticians in its employ) can be obtained from Companies House ( There will be a fee payable for the production of such information by Companies House which will be advised at the time of enquiry. Such information falls outside the publication scheme, as it is not, in itself, public authority information.

4) Regular publications and information for the public

Information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on our website, Some of this information is also available in patient leaflets. These are freely available from all our stores. To request a set of leaflets by post, please write to:

The Customer Services Manager
Aristone Optical (UK) Limited
356 North End Rd, London SW6 1LY
Classes of Information

5) Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager at the store concerned. If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Customer Services on 020 7385 9772. A full copy of our complaints policy is available on request and can be found in Class 6.

6) Our policies and procedures

Data protection
Health and safety
These are all available from:

The Customer Services Manager
Aristone Optical (UK) Limited
356 North End Rd, London SW6 1LY
Classes of Information

7) This guide information

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

Accessed from our website - free of charge
Single hard copies - free of charge
Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance.
E-mail will be free of charge.
Useful resources


Information Commissioner

NHS Freedom of Information


NHS Openness Code

Freedom of Information Act 2000